the Look room by Jelena

CONSULTATION & EXPECTATIONS Every head of hair is unique. While I will always discuss realistic expectations and create a personalized plan to achieve your desired result, some color transformations may require multiple appointments to protect the health and integrity of your hair. Additional appointments may be necessary to safely achieve your long-term hair goals. ⸻ POLICIES NO REFUNDS All service sales are final. Refunds are not offered. No exceptions . If you have any concerns with your service, please contact me within 7 days of your appointment so I can make every effort to ensure you’re happy with your hair. ⸻ CANCELLATION POLICY I understand that life happens and appointments occasionally need to be rescheduled. To respect my time and other clients waiting for appointments, cancellations or reschedules made less than 24 hours before your scheduled appointment will be subject to a 50% cancellation fee. If you are unable to make your appointment, please notify me at least 24 hours in advance. ⸻ COLOR ADJUSTMENTS At The Look Room, I strive to provide every guest with beautiful, high-quality results. If you feel your color needs a minor adjustment, please contact me within 7 days of your original appointment so I can evaluate and schedule any necessary adjustments. Please note that this policy does not apply to a change of mind or a new color request after your service has been completed. ⸻ HAIR INTEGRITY The health and integrity of your hair will always be my top priority. While I will do everything possible to achieve your desired result, I reserve the right to modify or decline a service if I believe it may compromise the condition of your hair. ⸻ CREDIT CARD ON FILE A valid credit card is required to reserve your appointment. Your card will NOT be charged unless a cancellation fee or no-show fee applies in accordance with the salon policies. ⸻ NO-SHOW POLICY Clients who fail to show up for their appointment without notice will be charged 100% of the scheduled service(s). Future appointments may not be accepted following a no-show. ⸻ AFTER-HOURS APPOINTMENTS I understand that busy schedules don’t always fit within my regular business hours. When I am able to accommodate an appointment outside of my normal business hours, a $50 after-hours convenience fee will apply. ⸻ Thank you for respecting my time, my business, and the experience I strive to provide for every guest. I truly appreciate your understanding and support.